Support Center

How do edit the background track?

Right click on the purple waveform segment and click "Edit Background Track". In this new section you can restore the original audio, you can remove it or you can add silence.

How do I edit word level timestamps?

Right click on a segment you would like to edit and select "Edit Word Timestamps". In this new section you can drag the position of individual words or drag their box to increase their duration.

Some of the audio is trimmed/missing

To make the audio fit sometimes we have to trim/cut the audio short. You can pick a shorter translation text or pick one of the other "Takes" available by right clicking on a segment and selecting "More Translations" or "More Takes".

How do I share audio files for YouTube

Click Share in the right corner and select Audio. A folder will be created with the audio track for each individual language.

How do I change the voice?

If you do not like the sound of the voice clone generated from the original video you can pick a custom voice our Voice Library. Click on the speaker icon in the left side view.

Refunds

Return policies vary depending on where you purchased your product. Please review the options below for return information. All purchases and returns for our apps are handled by Apple. To obtain a refund, submit a question/problem report from the App Store. Visit here for more information